At Gear Max, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward 30-day refund policy.

Eligibility for Refunds:

1. Timeframe: You have 30 days from the date of delivery to request a refund.
2. Condition: Items must be unused, in the same condition that you received them, and in their original packaging.
3. Proof of Purchase: A receipt or proof of purchase is required to process a refund.

Non-Refundable Items:

• Gift cards
• Custom or special order items
• Items that have been used, damaged, or altered in any way

How to Request a Refund:

1. Contact Us: Email our customer service team at support@gearmax.us with your order number and reason for the return.
2. Approval: Once your return request is received and inspected, we will notify you of the approval or rejection of your refund.
3. Shipping: If approved, you will be responsible for shipping the item back to us. Shipping costs are non-refundable.
4. Processing: Upon receipt of the returned item and after inspection, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges: If you need to exchange an item for the same product, please contact us at [customer support email] to arrange the exchange.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at support@gearmax.us

Contact Information: For any questions regarding this refund policy, please contact us at: support@gearmax.us.